Terms & Conditions

Welcome to DRIVEEZ. These Terms & Conditions govern your access to and use of the DRIVEEZ website, mobile application and related transportation services. By accessing our website or app, creating an account, requesting a ride or using any DRIVEEZ service, you agree to these Terms & Conditions. If you do not agree, please do not use the services.

1. About DRIVEEZ

DRIVEEZ provides a platform through which users may explore and request transportation-related services, subject to availability and the options displayed on the website or mobile application. The services, vehicle categories, locations and features available may change from time to time.

2. Eligibility and Account Information

• You must be legally capable of entering into a binding agreement to use the services.
• You agree to provide accurate, current and complete information when creating an account or making a booking.
• You are responsible for keeping your login credentials and account access secure.
• You must promptly notify DRIVEEZ if you believe your account has been accessed or used without your permission.
• You must not impersonate another person, provide misleading information or create an account for an unlawful purpose.

3. Ride Requests and Bookings

• A ride request is a request for service and is not confirmed until confirmation is provided through the app, website or an authorised DRIVEEZ communication channel.
• Bookings are subject to vehicle, driver, location and time availability.
• You are responsible for checking the pickup location, destination, travel details and contact information before submitting a request.
• Please be ready at the agreed pickup point at the scheduled time.
• Any estimated arrival time or trip duration is indicative and may change due to traffic, weather, road conditions or other circumstances.
• Do not assume that a booking has been accepted unless you receive a confirmation.

4. Fares, Estimates and Additional Charges

• Applicable fares or fare estimates will be shown or communicated through the booking channel, where available.
• Final charges may vary from an estimate due to the actual route, distance, duration, waiting time, trip changes or other disclosed charges.
• Tolls, parking fees, permits, taxes, night charges or other applicable costs may be charged separately where disclosed or legally applicable.
• If you request a change to the pickup point, destination, route or trip details, the fare may be recalculated.
• Please review the fare details presented before confirming your booking. If the fare is unclear, contact DRIVEEZ support before proceeding.

5. Payments

• Payment methods available for a booking will be displayed in the app or otherwise communicated by DRIVEEZ.
• You agree to pay the applicable fare and any valid additional charges for the service used.
• Where payment is processed by a third-party payment provider, that provider's terms and privacy practices may also apply.
• DRIVEEZ does not ask you to disclose your card PIN, UPI PIN, password or one-time password to a driver or support representative.
• If a payment appears to have failed or been duplicated, contact DRIVEEZ with the relevant booking and transaction details.

6. Cancellations, Changes and Refunds

• Cancellation options and any applicable cancellation charges will be communicated through the app, website or booking channel, where available.
• A cancellation charge may apply where this is disclosed to you before or at the time of booking, or as otherwise permitted by applicable law.
• If DRIVEEZ or the service provider is unable to fulfil a confirmed booking, you will be informed through an available communication channel. Any refund due will be handled in accordance with the applicable payment and refund process.
• Refund processing times may depend on the payment provider, bank or payment method.
• For a cancellation, fare or refund query, contact DRIVEEZ and provide your booking reference and relevant payment details. Do not send passwords, PINs or OTPs.

7. Passenger Responsibilities and Conduct

When using a DRIVEEZ service, you agree to:

• Behave respectfully towards drivers, support staff and other passengers.
• Follow applicable traffic, safety and legal requirements.
• Wear seat belts where provided and follow reasonable safety instructions.
• Not damage, misuse or interfere with the vehicle or its equipment.
• Not carry prohibited, illegal, hazardous or dangerous items.
• Not smoke, consume illegal substances or engage in threatening, abusive, discriminatory or unlawful conduct during a trip.
• Ensure that children and any persons travelling with you are appropriately supervised and use legally required child safety equipment.
• Take your belongings with you when leaving the vehicle. DRIVEEZ cannot guarantee recovery of lost property.

8. Driver and Vehicle Information

Vehicle categories, vehicle images, driver details and other trip information may be displayed to help you understand the service requested. Actual vehicles and details may vary depending on availability. Please verify the vehicle and driver details provided for your confirmed trip before boarding. If the details do not match or you have a safety concern, do not board and contact DRIVEEZ through an available support channel.

9. Service Availability, Delays and Changes

Services may not be available in every location or at all times. Bookings may be affected by traffic, weather, road closures, vehicle breakdowns, driver availability, public events, government restrictions or other circumstances beyond reasonable control. DRIVEEZ may modify, suspend or discontinue any feature or service, subject to applicable law. We will make reasonable efforts to communicate material changes where practicable.

10. Prohibited Use

You must not:

• Use the website or app for any unlawful, fraudulent or harmful purpose.
• Attempt to gain unauthorised access to any account, system, server or network.
• Interfere with the operation, security or availability of the platform.
• Copy, scrape, reverse engineer, modify or distribute platform content or software except as permitted by law or with written permission.
• Submit false bookings, misleading complaints or abusive content.
• Use the platform in a way that infringes another person's rights or violates applicable law.

11. Third-Party Services and Links

The website or app may contain links to, or integrations with, third-party services such as maps, payment providers, app stores or communication tools. These services are operated by third parties and may be subject to their own terms and privacy policies. DRIVEEZ is not responsible for third-party websites or services that it does not operate or control.

12. Intellectual Property

Unless otherwise stated, the DRIVEEZ name, logo, website design, text, graphics and other platform materials are owned by or licensed to DRIVEEZ and are protected by applicable intellectual property laws. You may use the platform for personal, lawful purposes only. You must not reproduce, publish, distribute or commercially exploit these materials without prior written permission, except where permitted by law.

13. Privacy

Your use of the website and app is also subject to the DRIVEEZ Privacy Policy, which explains how personal information may be collected, used, stored and shared. Please read the Privacy Policy available on this website before using the services.

14. Disclaimers and Limitation of Liability

The platform and its information are provided on an “as available” basis, subject to applicable law. While reasonable efforts may be made to keep information accurate and services accessible, DRIVEEZ does not guarantee uninterrupted access, error-free operation, exact arrival times or the availability of a particular vehicle or service.

To the maximum extent permitted by applicable law, DRIVEEZ will not be liable for indirect, incidental, special or consequential loss arising from use of, or inability to use, the platform. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including rights or remedies available to consumers under applicable law.

Nothing in this section removes any responsibility that DRIVEEZ may have under applicable law in relation to services it directly provides or controls.

15. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses arising directly from your unlawful use of the platform, your breach of these Terms or your infringement of another person's rights. This clause does not apply to the extent a loss is caused by DRIVEEZ's own breach of law or other liability that cannot legally be transferred to you.

16. Suspension or Termination

DRIVEEZ may restrict, suspend or terminate access to the website, app or services where reasonably necessary to protect users, drivers, the platform or the public, to investigate suspected fraud or misuse, to comply with law, or where these Terms have been breached. Where appropriate and practicable, we may provide notice or an opportunity to resolve the issue. Any rights that cannot legally be restricted remain unaffected.

17. Changes to These Terms

DRIVEEZ may update these Terms & Conditions from time to time. The updated version will be published on this page. Your continued use of the website, app or services after the updated Terms are published indicates your acceptance of the revised Terms, to the extent permitted by applicable law. Please review this page periodically.

18. Governing Law and Disputes

These Terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts that are competent under applicable law. Nothing in these Terms limits any consumer rights or statutory remedies available to you.

19. Contact Us

If you have questions, concerns or complaints about these Terms & Conditions, please contact DRIVEEZ:

By using DRIVEEZ, you acknowledge that you have read and understood these Terms & Conditions.