Welcome to DRIVEEZ. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, use our mobile application or access our transportation services.

By using DRIVEEZ, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information

• Full name
• Mobile number
• Email address
• Account registration and profile details

Location Information

• Current or approximate location
• Pickup and drop-off locations
• Trip routes and destination details

Location access may require your permission through your device settings.

Booking and Travel Information

• Ride booking details
• Travel dates and times
• Vehicle or service preferences
• Trip history and cancellation details

Payment Information

• Payment transaction details and status
• Transaction references
• Billing-related information

Payments may be processed through third-party payment providers. DRIVEEZ does not intend to store complete payment card details unless explicitly disclosed through an applicable payment arrangement.

Device and Technical Information

• Device type and operating system
• Application version and IP address
• Browser, usage, diagnostic and error information

2. How We Use Your Information

We may use your information to create and manage accounts, facilitate bookings, coordinate pickup and drop-off details, process payments, provide service notifications, respond to support requests, improve our services, prevent misuse and meet legal requirements. Marketing communications will be sent in accordance with applicable consent requirements.

3. Location Permissions

DRIVEEZ may request device location access to help identify pickup locations, support destination and route information, facilitate ride coordination and improve the booking experience. You can manage or disable location permissions through your device settings. Some location-dependent features may not function if permission is disabled.

4. Sharing of Information

DRIVEEZ does not sell your personal information. We may share relevant information with:

• Drivers and transportation partners: Relevant booking, pickup and trip details.
• Payment providers: Information needed to process transactions.
• Technology providers: Hosting, infrastructure, analytics and technical support.
• Communication providers: SMS, email and notification delivery.
• Authorities: Where disclosure is required by applicable law or a valid legal request.

We aim to share only information reasonably necessary for the relevant purpose.

5. Third-Party Services and Links

Our website and application may link to third-party websites, applications or services, including payment gateways and app distribution platforms. These third parties operate under their own privacy policies and terms. We encourage users to review those policies before providing information.

6. Data Storage and Security

DRIVEEZ takes reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. No electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this policy, resolve disputes and meet applicable legal obligations. When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to legal retention requirements.

8. Your Privacy Rights

Subject to applicable laws, you may request access to your personal information, correction of inaccurate information, deletion where legally permitted, withdrawal of consent where processing is based on consent, or raise a privacy-related grievance. Contact us using the details below to make a request.

9. Children's Privacy

DRIVEEZ services are not intended to be independently used by children where applicable law requires parental or guardian consent. We do not knowingly collect children's personal information in violation of applicable laws. Contact us if you believe a child has provided personal information improperly.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor activity and enhance user experience. You can manage cookies through your browser settings. Disabling certain cookies may affect website features. Where required, we will obtain consent before using non-essential cookies.

11. Data Transfers

Your information may be processed or stored by service providers or infrastructure located in different jurisdictions. Where information is transferred across borders, DRIVEEZ will take steps to comply with applicable data protection requirements.

12. Changes to This Privacy Policy

DRIVEEZ may update this policy to reflect changes in our services, technology, legal requirements or business practices. Updated versions will be published on this page. We encourage users to review this page periodically.